Shipping & Returns
Customer Care
We want you to be completely satisfied with your online purchases so in addition to the Consumer Guarantees outlined below, if you change your mind for any reason, we will gladly provide you with a refund or credit note for most full priced items based on the below conditions;
Change of Mind Conditions
Online ‘change of mind’ orders must be received by Saintgarde within 14 days of dispatch. We suggest all items are tried on as soon as they are received to ensure you can return items within the return’s time-frame; For any returns that fall out of this time-frame an online store credit will be issued that is valid for a period of 60 days from receipt.
Any goods received after 30 days from dispatch will not be eligible for a store credit and will be returned to the customer.
Refunds are not offered for any in-store purchases instead a 60 day store credit will be happily applied to items returned within 30 days of purchase.
Sale items are not able to be returned or refunded.
Original proof of purchase, such as the original SAINTGARDE receipt and/or a bank or credit card statement must be provided;
Items must be returned in original condition, unworn, unused, unaltered, unwashed and with their original labels/tags attached and in their original packaging (any packaging is an inherent part of items purchased and a full refund, credit note or exchange will not be issued if the packaging is not returned);
Upon return of any change of mind items, they will be checked by SAINTGARDE to make sure they meet the conditions above. For items that meet the conditions above, you will receive a refund or credit note equivalent to the original purchase price paid for the item(s) (excluding shipping and handling charges);
Shoes
please try on shoes on soft, clean surfaces before wearing as we will not accept shoes returned with sole markings or scratches;
Skincare and makeup items: we only offer a store credit for change of mind where items are returned in their original packaging with any hygiene seals in-tact, unopened and unused and in saleable condition;
Due to hygiene reasons SAINTGARDE cannot accept returns for Swimwear, Earrings or Makeup brushes of any kind.
NB: swimwear, underwear, earrings and makeup brushes may be able to be returned under our Consumer Guarantees Policy.
Special order items
items ordered and purchased that are not stocked in store cannot be returned under our Change of Mind policy.
NB: special order items may be able to be returned under our Consumer Guarantees Policy.
Gift Cards
Gift Cards may not be returned and are valid for 3 years from the date of issue.
If you have received a Gift with Purchase, the gift must also be returned otherwise the value of the gift will be deducted from your refund.
Gift Wrapping: Gift Wrapping is non-refundable.
Shipping and handling charges: We will not refund shipping and handling charges for any change of mind purchase, you are responsible (and we will not refund) shipping/postage charges to return any change of mind purchase to our store.
If items being returned to us by post do not reach us safely, we will not be able to complete a refund or offer a store credit under our Change of Mind Policy. We recommend sending via a traceable method for peace of mind and to retain proof of postage until you have received confirmation that your return has been processed;
For online purchases we are unable to offer a direct exchange. You are required to return the original item purchased to receive a refund before purchasing a new item.
Laybys
Any lay-by that exceeds 30 days is unable to be exchanged or a store credit offered.
SAINTGARDE is not liable for the loss of items being returned under the Change of Mind Policy. We recommend using a traceable delivery method and taking note of your tracking number.
SPECIAL ORDER ITEMS
Special order items are items that you order but we do not stock in store. Payment in full, on order, is required for all special-order items. From this point the order is unable to be cancelled and/or refunded. Special Order Items are not able to be returned for a refund or exchange except under the Consumer Guarantees policy.
CONSUMER GUARANTEES for faulty or incorrect supply of items (not change of mind return)
1.If the item you purchase is not of acceptable quality, is not fit for its purpose or is different from its description or sample, then in accordance with the Australian Consumer Law, you may be entitled to a repair or replacement of the item or a refund within the 7 days return period. You may also be eligible for a drop-in value of the item if you choose to keep it.
In order to fulfil our obligations under the Australian Consumer Law, items returned under Consumer Guarantees must be returned within a reasonable time from purchase. Proof of purchase, such as the original SAINTGARDE receipt and/or a bank or credit card statement must also be provided.
2.Items purchased in store and returned under Consumer Guarantees must be returned in store within 14 days.
3.Items purchased online and returned under Consumer Guarantees can either be returned in-store or by post within 14 days.
4.If you choose to have a refund for a Consumer Guarantee item purchased online, we will refund our shipping and handling charges. We will also reimburse the postage cost to return the item to our store upon presentation of proof of postage costs.
If you choose replacement of a Consumer Guarantee item purchased online, we will ship the replacement item to you free of charge.
HOW TO RETURN YOUR FAULTY OR INCORRECT PIECE within 7 days
Please email us at shop@saintgarde.com.au along with proof of purchase and an image of the fault or incorrect item received.
A SAINTGARDE representative will then contact you to discuss your return.
All returns must be accompanied by a SAINTGARDE returns form. Complete the returns form on the back of your receipt (for online purchases) or fill out our returns form ready for sending back with goods to our store.
Once SAINTGARDE has confirmed the fault or incorrect supply, drop in or post back the items along with your returns form and proof of purchase to 123 Melbourne Street, North Adelaide, AUSTRALIA 5006. For any items being returned by post pursuant to our Consumer Guarantee policy, or to return an incorrect item, we require that you use a traceable delivery method and provide us with the tracking number.
SAINTGARDE can either exchange the returned item for the correct pieces (dependant on stock) or offer a full refund including any postage costs incurred to return the incorrect purchase to our store (proof of postage cost required).
HOW WILL I BE REFUNDED?
If you are entitled to a refund under the SAINTGARDE Returns and Exchanges policy, refunds will be provided via the original method of payment used for purchase.
If you paid with a gift card, you will be refunded to that same gift card and will be able to re-use the original unique code towards your next purchase.
Instore refunds will be processed immediately upon return of the items.
For online purchases returned by post, we endeavour to process refunds as soon as the items being returned are received but please allow up to 7 business days for returns to be processed. You will receive email notification of the status of your refund once finalised.
SHIPPING
SAINTGARDE will ship to all destinations within Australia via Australia Post.
International shipping is POA. Please email us to arrange at shop@saintgarde.com.au
All furniture items are currently only available for in store collection at 123 Melbourne Street, North Adelaide SA 5006 and local Adelaide delivery only, POA.
SHIPPING COSTS AUSTRALIA
Please refer to our shipping calculator
Need It Urgent – $15 (Express Post)
Delivery time-frame AUSTRALIA (excluding furniture items):
Orders received before 12:00 PM Monday to Friday will be dispatched for shipping the same day. Orders received after 12:00 PM Monday to Friday will be dispatched for shipping the next business day. We do not ship orders on Saturday or Sunday. Shipping times are estimated below:
Standard Post 2-5 business days depending on your location within Australia
Express Post 1-3 business days depending on your location with Australia
Please refer to the AUSTRALIA POST website for more accurate delivery times depending on your location.
Unfortunately, Australia Post and/or its agents lose or misdeliver parcels from time to time. If your order is lost or damaged in transit, please contact us via email at shop@saintgarde.com.au or phone as soon as possible so that we can try and resolve the problem.